We pay attention to the quality of product and services, so we check product before sending out.
1.How to deal with, If the item is defective?
We are sorry that the item is defective. We will sort it out actively but we also need your help.
First: If the item is defective, please notify us within 7 days of delivery.
Second: please take the picture of the item is defective, send pic to service e-mail
Pls remark the order number and item number on e-mail., so that we could feedback to our QC Director, after check and agree, we will add new one to your next order for free.
Third: All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers.After evaluation, we will offer you some discount on the next order.
Refund will be released within 5 working days after we received the package.Refund excluded shipping, because delivery company charge it already when package sent out.
Pls leave a note inside package, remark order number，so that we can know when we got it
Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
1.Returns must be received in original condition, unused, unwashed. Otherwise, returns will be subject to refusal.
2.Return shipping fees are at the customer's own expense.
3.We do not accept the returned package without notifying us in advance.
4.We do not accept packages returned using COD service.
5.Don't return the package to the shipping address on the shipping label, we cannot receive the package. If so, we can not make any refund.
6.We do not accept the return method of directly rejecting the package without contacting the customer service. We cannot receive the returned package which is directly refused, so we cannot refund it. If you want to make a return, please contact customer service and return to the address provided by customer service.
Usually don't accept return/exchange if there is no quality problem.
Size and material
About the size: we have size chart on site, please take it for reference before shopping .
About material: we have material description and real pic on site, please check before shopping, if more information is needed, pls contact our service.
If the return is caused by the customer(Not fit size,don’t like color/material/style),customer should be responsible for sending and returning shipping fee.