1. Canceling an unpaid order:
Please log into your account, click “My Order” and click on the "Cancel Order" button, submit the reason why you cancel order. Your order will be canceled.
2. Canceling a paid order:
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at customer center immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 30% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
If you haven't received the shipping notification, you can contact our customer service for assistance.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.